Executive summary
Unified communications and collaboration strategies can help organizations deliver a user experience that brings together communications and collaboration silos across and beyond traditional business boundaries. By providing users with a single, integrated experience across both business applications and communications
and collaboration tools, organizations can cultivate more dynamic and flexible business systems. They can achieve these objectives without having to replace their existing telephony infrastructure, even if running solutions from multiple vendors. And, as a result, they can build more flexible, real-time business models that allow them to respond more quickly to emerging marketplace opportunities
and competitive threats.

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